FAQS

OUR REFUND POLICY

Guaranteed refunds must be requested 24 hours before the doors opening time by contacting our box office on 0131 558 9005 during office hours or by emailing [email protected].

Refund requests after this stage are at the discretion of the company and promoters however we will always try to help our customers if we have the opportunity to sell the tickets on. Accepted refunds will be made for the ticket sale amount and will not include booking or postage fees unless there is company fault. Please note: We cannot refund tickets on the door on the night.

Accessibility

You can find all access information here.

If you require any further information you can get in touch by calling our Box Office on 0131 558 7373 during opening hours or by emailing us at [email protected] 

COMPLIMENTARY CARER TICKETS

Carers/helpers are entitled to a complimentary ticket and disabled customers are entitled to a concession ticket. To take advantage of this, please let us know at time of booking by emailing us at [email protected] or by calling our box office during opening hours on 0131 558 7373.

DOES MY TICKET GUARANTEE ME A SEAT/RESERVE ME A SEAT?

No, our venues have unreserved seating and standing room. We recommend that you arrive for doors opening time if you want to get a seat. Those who arrive after all the seats are taken stand in the bar area. It's better to arrive as close to the doors opening as possible as the clubs fill up quickly, especially at weekends.

If you have a disability or are unable to stand for any reason then you must contact us in advance at [email protected] to arrange a seating reservation.

WHAT COUNTS AS A CONCESSION TICKET?

Concessions apply to the following and we require the following ID:

60+

- Drivers License
- Passport
- Travel Card
- Birth Certificate

Students 18+ in full time education

- Valid Matriculation Card

Anyone receiving unemployment/incapacity benefit or disabled living allowance

- Job seekers' letter
- Letter confirming entitlement to benefit
- DLA letter

Do You Serve Food?

Edinburgh- Food is available at selected shows courtesy of KHAO BOI Thai and Southeast Asian inspired street-food. KHAO BOI is also available for delivery as of Thursday May 11th 2023.

Newcastle- Food is available at selected shows from door time until 30 minutes before the show courtesy of Bryan Does Food. 

When food is available this will be displayed on the web listing for the show.

Glasgow- Hot food is not served in the Glasgow venue. However, bar snacks such as crisps, sweets and chocolate are available at all three venues.

GROUP BOOKINGS

We’re not a massive venue - so usually best suited to couples and small groups of friends. As such we specifically limit the number of large groups in the audience at all shows and our capacities dictate the maximum group size we are prepared to take.

If you'd like to enquire about a group larger 6 people, please get in touch with our Box Office at [email protected] before booking. When you get in touch, please include the show that you're interested in, your group size and a little info about the nature of your group. We will then pass your request forward to venue management for approval. 

We ask that you do not book individually or in smaller blocks as it can cause problems for you on the door and occasionally we have to turn away groups.

Please note we do not accept stag or hen groups at any of our shows

STAG/HEN PARTIES

We have a blanket ban on stag/hen groups and do not take them at any of our clubs.

WHEN SHOULD I BOOK MY TICKETS?

Our weekend and special shows regularly sell out so it's best to book as far in advance as you can for those events. For most week night shows you are able to buy tickets at the door on the night, but we'd recommend arriving for the doors opening to ensure the best chance of entry. Our venues are all general admission and we are a mixture of seating and standing room, so best to arrive early to choose your preferred seating.

HOW DO I COLLECT MY TICKETS?

When booking you will have the option to collect your tickets at the venue door upon entry free of charge or you can select postage for the majority of our productions for £3 per booking transaction.

We will email you a confirmation of your booking.

To collect at the venue on the day, we’ll need the booking name and/or Booking ID.

If you’re looking to collect your tickets upon entry the club, we advise arriving a little in advance of our door opening time as this allows you to join a queue. All venues are general admission and a mixture of seating and standing room.

Please be aware that some productions will request photo ID upon collect of your tickets and postage will not be available.

Once a delivery or collection method is selected, it cannot be changed.

CAN I BUY/COLLECT TICKETS IN PERSON?

You can buy tickets in person at The Stand Edinburgh box office, which is open 10am to 5pm Mon-Fri. Please note that Glasgow and Newcastle do not have a box offices and are only open to the public at the door times stated for each performance.

DO YOU DO GROUP DISCOUNTS?

No, we try to keep ticket prices are low as possible for everyone.

HOW LATE CAN I ARRIVE?

If you have paid in advance for your tickets you can arrive at any point before the show starts. Please be aware that for some productions, latecomers may not be admitted or may be asked to wait until a suitable break in the show to join the audience. This is especially true for Edinburgh Fringe productions. We have unreserved seating and standing room so we recommend you arrive early if you want seats.

CAN WE HECKLE/TALK DURING THE PERFORMANCE?

No, we want everyone to enjoy their night out and our clubs and aim for a theatre-like environment when the acts are on stage. Some performers encourage audience interaction, in which case feel free to join in when you are spoken to. Please don't be offended if we ask you to be quiet - other people have paid to listen to comedy, not you and your friends.

ARE THERE ANY AGE RESTRICTIONS ON SHOWS?

The majority of our evening shows are over 18s. Daytime, early evening shows of festival productions at all of our venues can vary in age guidance so please check at time of booking. We also operate a challenge 25 policy so if you're lucky enough to look younger then you will be asked for ID. We only accept a UK or European driver's license, a valid passport or proof of age card bearing a PASS hologram.

Can I Bring My Dog?

No, sorry!

But we do allow Assistance Dogs.

Advance notice is appreciated- please email us at [email protected]

WE ARE A LIVING WAGE EMPLOYER

We are an accredited Living Wage employer. This means we pay our employees according to the rates recommended by the Living Wage Foundation - not the lower National Living Wage set by the government. However, as well has having a commitment to our staff to ensure a fair days pay for a fair days work, we also want to provide the best deal for our audiences and make live comedy as accessible to everyone as possible. While paying the Living Wage does sometimes mean we have to pass extra costs on to the customer, we still endeavour to keep prices as low as we can. Our Edinburgh club also hosts a completely FREE improv comedy show every Sunday afternoon.