Frequently Asked Questions

Accessibility

If you have any accessibility requirements please call our box office to book tickets, we'll always do everything we can to accomodate you but there are some restrictions due to the layout of our venues. You can find out more using the links below.

Edinburgh Accessibility

Glasgow Accessibility

Newcastle Accessibility

We are a Living Wage Employer

We are an accredited Living Wage employer. This means we pay our employees according to the rates recommended by the Living Wage Foundation - not the lower National Living Wage set by the government. However, as well has having a commitment to our staff to ensure a fair days pay for a fair days work, we also want to provide the best deal for our audiences and make live comedy as accessible to everyone as possible. While paying the Living Wage does sometimes mean we have to pass extra costs on to the customer, we still endeavour to keep prices as low as we can. Our Edinburgh club also hosts a completely FREE improv comedy show every Sunday afternoon.

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Group Bookings

We’re not a massive venue - so usually best suited to couples and small groups of friends. As such we specifically limit the number of larger group bookings we take on any evening, so please get in touch with the box office rather than book individually or in smaller blocks as it can cause problems for you on the door and occasionally we have to turn away groups. We do ask for a bonded deposit for all larger groups - £10 per head payable in cash, by cheque or leave a card with us. If nothing else it's taxi money for the way home!

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When should I book my tickets?

Our weekend and special shows regularly sell out so it's best to book as far in advance as you can for those events. For most week night shows you are able to buy tickets at the door on the night, but we'd recommend arriving for the doors opening to ensure the best chance of entry.

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How do I collect my tickets?

We don’t send tickets, except during the Edinburgh Fringe. We will email you a confirmation of your booking. You can print it off and bring it with you, show the confirmation email on your phone or quote your name and booking reference number to the door staff.

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Can I buy/collect tickets in person?

You can buy tickets in person at The Stand Edinburgh box office, which is open 10am to 7pm Mon-Fri and 12-7pm Sat, or at The Stand Newcastle box office bistro, which is open daily from 11am to 11pm. Please note that Glasgow does not have a box office and is only open to the public at the door times stated for each performance.

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What counts as a concession ticket?

Concessions apply to the following and we require the following ID:

60+

  • Drivers License
  • Passport
  • Travel Card
  • Birth Certificate

Students 18+ in full time education

  • Valid Matriculation Card

Anyone receiving unemployment/incapacity benefit or disabled living allowance

  • Job seekers' letter
  • Letter confirming entitlement to benefit
  • DLA letter

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Does my ticket guarantee me a seat/reserve me a seat?

No, our venues have unreserved seating and standing room. We recommend that you arrive as close to doors opening time as possible if you want to get a seat. Although the majority of the venue is seated, those who arrive after all the seats are taken stand in the bar area. If you have a disability or are unable to stand for any reason then you must contact us in advance.

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Can we book seats for a group?

No, all our venues have unreserved seating and standing room. It's up to your group to get in early for seats.

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When should I arrive to get a seat?

It's better to arrive as close to the doors opening as possible as the clubs fill up quickly, especially at weekends.

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Can we pre book our seats to eat?

No, our venues have unreserved seating and standing room. If you are looking to eat in Edinburgh or from the venue menu in Newcastle then we'd recommend you arrive for the doors opening to get seats. If you want to eat in the Newcastle Bistro above the venue you can book a table there by calling 0191 232 0707

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Do you serve food?

We serve food in Edinburgh on Thursday, Friday and Saturday nights from 7pm. The kitchen is also open on Sunday afternoon for our free lunch time show. In Glasgow we have a selection of hot toasted sandwiches available at our evening shows. And in Newcastle we serve meals from 10am daily in the bistro or from 7pm in the club.

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Can we order food and drink in advance?

If you are coming in a large group to our Edinburgh venue then we recommend you pre-order your food. If you're coming in a small group or to our Glasgow venue then you can just order when you arrive. In Newcastle we take bookings in advance for our bistro on 0191 232 0707. If you prefer you can just order on the night from the menu in the club. Alcohol cannot be pre-ordered and bar tabs are not available, in accordance with licensing laws.

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Do you do group discounts?

No, we try to keep ticket prices are low as possible for everyone.

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How late can I arrive?

If you have reserved tickets to be paid cash on arrival you must be there by 8.15pm as reserved tickets will then go back on sale at the door (this excludes shows outwith normal start times). If you have paid in advance for your tickets you can arrive at any point before the show starts - but we have unreserved seating and standing room so we recommend you arrive early if you want seats.

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What time does the show finish at?

Most shows run for 2 hours, including intervals, but can run on slightly. Generally week day shows will finish about 10.30pm and Friday and Saturday shows will end around 11.15pm.

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Can we heckle/talk during the performance?

No, we want everyone to enjoy their night out and our clubs and aim for a theatre-like environment when the acts are on stage. Some performers encourage audience interaction, in which case feel free to join in when you are spoken to. Please don't be offended if we ask you to be quiet - other people have paid to listen to comedy, not you and your friends.

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If we can't make the show, can we get a refund?

We can refund any advance purchase tickets to the value of the ticket price. Contact our box office on 0131 558 7272 during office hours (10am-7pm Monday to Friday and 12pm to 7pm on Saturday) to arrange a refund prior to your visit at the club. We cannot refund the 50p booking charge. Please note: We cannot refund tickets on the door on the night.

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Are there any age restrictions on shows?

All our evening shows are over 18s. We also operate a challenge 25 policy so if you're lucky enough to look younger then you will be asked for ID. We only accept a UK or European driver's license, a valid passport or proof of age card bearing a PASS hologram.

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Accessibility

Edinburgh Accessibility

Access is via stairs at the front of the building. The stairs are well lit and in good condition. Seven steps down, turn 90deg, then two more steps to gain access. Staff are always available to assist, however advance notice is appreciated - email admin@thestand.co.uk or by phone on 0131 558 7272. Level access to backstage loo. We are happy to book a free of charge carer’s ticket and to provide a queue jumping service so you can get in before the rest of the audience if you wish. Due to fire regulations we can only have one wheelchair user in the premises at any time.

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Glasgow Accessibility

Unfortunately The Stand Comedy Club in Glasgow is in the basement of a listed building, and there is a reasonably steep flight of 15 stairs down to the entrance. The staircase is approx. 4Ft wide and has handrails on both sides. The turning circle is 4ft x 4ft at the bottom of the stairs into the club. Once inside, the venue is all on one level, with one disabled access cubicle in each of the ladies and gents toilets. The venue does offer assistance on the stairs into the club, but we are aware that this is not always suitable. With prior warning we can lift a chair and user down and back up the stairs, although would ask that patrons bring as light a chair as possible. We will endeavour to help anyone with requirements covered by the DDA, but please contact us in advance to discuss by email on admin@thestand.co.uk or by phone on 0141 212 3389. We are happy to book a free of charge carer’s ticket. Due to fire regulations we can only have one wheelchair user in the premises at any time.

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Newcastle Accessibility

Access to The Stand Comedy Club Newcastle is through our main entrance on High Bridge. The street has a footpath in fair condition and the road is cobbled. We have liaised with Newcastle City Council and installed a purpose-built fully accessible hydraulic lift to allow access to the venue. Customers wishing to access the lift will come through our cafe/bistro and into the courtyard where the lift is situated. This is covered by a weather proof canopy ensuring that anyone using it is kept dry and comfortable.

The lift is designed to hold two persons so if assistance is required it can be accommodated. The lift is an Artico 7000, please follow the link for technical data on style and capacity if required. Once downstairs we have a 1/12 ramp installed to allow customers who require wheelchair access to obtain their ticket from the box office and enter or exit the venue easily. We would be more than happy to provide additional information on any access issues if required. Please contact 0191 300 9700 or email admin@thestand.co.uk for any additional information.

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